*Home delivery service: Applicable to all orders.
Home Delivery Service: Free home delivery is applied on orders HK$500 and over before applying promo code. For orders totaling less than HK$500, a delivery charge of HK$80 shall apply.
We provide delivery service to addresses in Hong Kong Island, Kowloon and the New Territories, except areas specifically mentioned and buildings without elevator facility.
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.
You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery* shall be withdrawn and attempted at another time to be agreed between you and us.
*will charge for HKD100 for further delivery cost.
-Delivery time arrangement : Delivery will be arranged within 2-9 working days after transaction settled.
-Orders that created on Saturday, Sunday and Public Holiday will be handled the next working day.
We currently do not deliver to the following areas:
Islands District, Luk Keng, Cheung Chau, Lau Fau Shan, Sha Tau Kok, Po Toi O, Discovery Bay, Lung Kwu Tan, Lamma Island, Clear Water Bay, Ma Wan, Mai Po and restricted districts and areas that vans cannot access
However, if your order contains intoxicating liquor, the option for leaving order at concierge will not be available.
Please also ensure the recipient of the order is aged 18 or above.
We support credit card payment of VISA, MasterCard and PayMe.
You may also use LDollar (if any) in your account to pay. Details of LDollar usage please refer to "Terms & Conditions".
We will try our very best to safeguard your personal information from leakage and misuse during payment.
If you see a 3-D SECURE verification page during payment, it means your credit card issuer provides 3-D SECURE service, such as MasterCard SecureCode™ and Verified by Visa™.
You will have to enter a password to complete payment.
This extra process helps protect your credit card from unauthorized online use, giving you extra protection when shopping online.
You can set your password when you register with your issuing bank.
If you forgot your default password, please contact your issuing bank.
Lbuy is committed to providing customers with a safe, reliable and smooth online shopping experience.
Please be advised that the online payment process involves not only customers, but also other parties such as the bank payments, bank collections, payment platforms and the merchants. Therefore, the stability of the network system, issues of the banking system or merchant
You can change your login email and phone number after login by clicking "My Account" > "Personal Information". The latest information will be updated within two working days.
*You can contact our Customer Service through phone call (852) 3915 7388, WhatsApp (852) 9888-4685 (General & Delivery Enquiries) within our working hours if you have any questions.
If you have not register as our member, you may still add product to shopping cart.
Please follow the website instruction to process payment.
You can change or add delivery addresses in "My Account" > "Delivery address", or you can do this at the "Delivery Address" page during checkout. You can also change your default delivery address anytime on the same page.
Please note that each order can only be delivered to one single delivery address. To deliver items to an additional address, please place a new order on LBuy.com .
"LDollar" is the consumable amount in your registered account at LBuy.com 1 “LDollar” will be rewarded upon every net purchase of $100.
“LDollar” can be used to settle the payment at LBuy.com at the rate of 1LDollar = HK$1.
LDollar is calculated by integer. Decimal places of the total spending will be omitted and will not be redeemed as LDollar upon the cut-off date.
“LDollar” can be used to settle the payment at LBuy.com and is applicable to paying all products at our website. However, it cannot be used in conjunction with welcome offers and birthday gift vouchers.
The “LDollar” credit balance can be used in your next purchase. 1 LDollar can be used as HK$1 if members choose to redeem valid LDollar for discount. “LDollar” can be used in LBuy/LDeluxe Hong Kong branches and LBuy.hk (web and app) upon purchase. Discount is eligible for HKD transactions only, and all accumulated LDollar will be redeemed at once.
After login, you can check the transaction history and balance of “LDollar” at the main page of “Member Centre”.
Expiry date of LDollar is 31 March of the following year upon purchase. Validity of LDollar is no less than 12 months.
*In case of any dispute, LBuy reserves the rights of final decision.
“LDollar” is neither transferable nor redeemable for cash.
LBuy launches different promotions from time to time, and the promotions operate in the form of promotion code. Each promotion code carries different offer, for offer details, please refer to the terms and conditions of the related promotion.
During promotion period, you can enter the promotion code under the "Proceed to Checkout" button before checkout.
Once the promotion code is applied, the offer will be shown in the shopping list and you can then complete the checkout procedures.